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Resort policy


Check-in

after after 14:00

Check-out

until 12:00

Reservations

You can book the rooms, organize events or request information by calling our resort at 0756 216 068 or email us at lavilla.cluj@gmail.com or online, by filling in our contact form on the site

Reception desk

Non-stop

Payment

Payment is made at the reception desk by card or cash or by payment order in the company’s bank account.

Rooms may have different rates/ prices considering the room type, the way reservation is made or the period

Reservation policy

For organized groups, we ask for an advance payment of 30%, the same policy applies in case more rooms are booked.

Room cancellation is made 24 hours before check in. Otherwise, in case of groups, the advance payment will be lost.

This policy also applies to individual bookings, online bookings on our site, by retaining a night accommodation in case of non-payment.

Modifications made to the already booked rooms can be made only within the limit of the available rooms.

In case of overbooking, we will assure accommodation in other units, at the same standards.

Late check-out

In case of late check-out, a fee will be applied

Children accommodation

For children up to 12 years old there is no fee applied if they sleep in the same room with their parents and use the existing beds. There is no possibility for a supplementary bed

Mini-bar policy

For every item consumed there is a fee, according to the Mini Bar Menu, the fee will appear on the final bill or will be paid at the reception desk. For more information, our guests can contact the reception desk.

Facilities

Accommodation during summer includes free access to the pool, using the interior garden, access to the kitchen and also access to the room where breakfast is served, room equipped with sofa armchairs where you can comfortably serve a coffee or just socialize.

Free services

  • Breakfast
  • Internet Wi-Fi
  • Video surveillance parking
  • Taxi calling from the reception desk
  • Wake up at the requested time
  • Iron

Laundry services

Laundry is every day between 7.00-15.00. Please contact our reception desk in case you want laundry to be performed at different hours than the standard ones

Pets

Access with pets is allowed only for small size ones, based on a protocol signed by the owner which claims that the owner assumes responsibility for any damages caused by the pet, if the case

Note

La Villa Hill Resort ensures the confidentiality of all available information and will only be used for the required purposes: booking, issuing invoices, etc.

We reserve the right to keep the information received in the database, which we can later use to send information materials related to special offers, accommodation services, events and more.